Study.AI
a² + b² = c²√144 = 126,529 + 2,145x = (-b ± √D) / 2aπ ≈ 3.14159
← Back to Study.AI

Support

Answers to the questions we get most. If yours isn’t here, email us and a person will reply.

Email: [email protected]
We reply within one business day. Include your device model and iOS version — it saves a round trip.

Cancelling your subscription

Subscriptions are managed by Apple, not inside Study.AI — so deleting the app does not cancel a subscription. Turn off auto-renewal in your iPhone settings:

  1. Open the Settings app on your iPhone.
  2. Tap your name at the very top of the screen.
  3. Tap Subscriptions.
  4. Tap Study.AI in the list of active subscriptions.
  5. Tap Cancel Subscription and confirm.

If there is no Cancel button, the subscription is already cancelled and will not renew.

Cancelling stops future charges. You keep access until the end of the period you have already paid for. To avoid another charge, cancel at least 24 hours before your renewal date, since Apple processes renewals within the 24 hours before a period ends.

Can’t find it under your name? You may have subscribed with a different Apple ID. Check apps.apple.com/account/subscriptions while signed in to each account you use.

Ending a free trial without being charged

Follow the cancellation steps above before the trial ends. Cancel at least 24 hours before it expires and no charge is made — you keep access for the rest of the trial.

Refunds

All payments go through Apple, so we cannot issue refunds ourselves.

  1. Go to reportaproblem.apple.com and sign in with your Apple ID.
  2. Choose Request a refund.
  3. Select a reason, then choose the Study.AI purchase.
  4. Submit. Apple usually decides within 24–48 hours.

If Apple declines and you believe something went wrong on our side — a charge after cancelling, a subscription that never activated — email us the date and amount and we will look into it.

Restoring a purchase on a new device

Sign in with the same Apple ID you used to subscribe, open Study.AI, go to Profile and tap Restore purchases. Your subscription is tied to your Apple ID, not the device.

Deleting your data

Email [email protected] from the address linked to your account with the subject Data deletion request. We process requests within [30] days and confirm by email. Your rights are described in the Privacy Notice.

Deleting your data does not cancel a subscription — do that separately using the steps above.

Common questions

The app read my handwriting wrong

Recognition depends on the photo. Good light, a flat page, no shadow across the writing, and the problem filling most of the frame all help. If a digit is misread consistently, retake the photo closer in. You can also correct the problem in chat and ask again.

Is the answer always right?

No. Study.AI uses an AI model, and AI models make mistakes — misreading a symbol, dropping a sign, or reasoning incorrectly on unusual problems. Use the solution as a worked example to check your own against. This is a limitation of the technology, not a bug we can fully remove.

Why do I need an internet connection?

Solving happens on a server. Your saved history remains available without one.

Nothing happens when I scan

Check permissions: Settings → Study.AI → Photos / Camera. If they are on and it still fails, confirm your connection, then force-quit and reopen the app. Still stuck? Email us with your iOS version.

I was charged after cancelling

This usually means the cancellation landed inside the 24-hour window before renewal, so the charge had already been processed. Request a refund through Apple using the steps above, and email us if it is not resolved.

Which subjects are supported?

Algebra and geometry, including arithmetic, fractions, equations and word problems. Tell us what else you need — it helps us prioritise.

Still need help?

Tell us what you expected to happen and what happened instead, and attach a screenshot if you can.